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FAQs

Here we address common enquiries regarding Building Passport and the platform.

TUTORIALS

A series of walkthrough videos from creating your account to editing a Building Passport.

STILL NO LUCK?

You can contact our support team to help you with any issues not covered in FAQs or Tutorials.

FREQUENTLY ASKED QUESTIONS

Can I create Building Passports for my clients?


In the event that you have clients who are building owners / dutyholders, you can create a Building Passport for them. The 'Get a Building Passport' process includes a section to identify yourself and your client.




Do I need to create an account to create a Building Passport?


Yes. Because we keep a historic record of every building we need to know who has uploaded information and where that information comes from.




Can I create an account on behalf of someone else?


You can kick off the process of creating an account for another person / organisation, however they will need to complete the process themselves. As part of the Get a Building Passport process, you will be asked to fill in contact details of the relevant parties involved with a particular building. If that party is a building owner, they will need to confirm that all the information you have entered is correct.




Who owns a Building Passport?


The ultimate ownership of a Building Passport sits with the party at the top of the hierarchy of ownership. For example, if there is no Freeholder inputted, the Building Passport will belong to the Virtual Freeholder or the Long Leaseholder.




Can one building have more than one Building Passport?


No. Our Building Passports transcend ownership timescales and therefore once a building has a Building Passport, it will always have one. We file our Building Passports by UPRN (Unique Property Reference Number) and our system ensures that no duplicates can exist.




What happens when a building is bought / sold?


The ownership of the Building Passport will always lie with the building owner. As such, when a building is sold, the new owner requests that the Building Passport is transferred to their ownership. The new owner will then therefore have access to the entire history of that asset.




Can I enable prospective purchasers access to the Building Passport?


Yes. You can give temporary read-only access to prospective purchasers, and be notified when they have accessed the Passport. NOTE: This feature is currently under development and due to be released soon.




What if I no longer want a Building Passport for my building?


Once created, a Building Passport will be permanently and securely stored on our system. You can however control access to who can see this information.




Will my Building Passport be visible to emergency services from the day it is created?


We are currently in the process of onboarding the national Fire & Rescue Authorities (FRA) in phase one of the onboadring project. As soon as the FRA responsible for the area in which your building lies has access to your Building Passport we will make you aware. Onboarding of additional emergency services will take place in phase two.




I have a draft Building Passport. Is this accessible by emergency services?


Building Passports are only visible to emergency services i) once they are live (i.e. paid for and no longer in draft) and ii) once the local emergency services have created a free account.




What information do I need to create a Building Passport?


As a minimum requirement, you will need the following to create a Building Passport: - Building name and address - Details of the building use (i.e. multi-let residential, retail, industrial, office etc) - Size of the building (for residential - how many units, for all other building types - area in sqm) - Your relationship to the building (i.e. owner, agent, Responsible Person in line with Regulation 38) - Landlord/owner contact details - Number of above/below ground storeys Optional additional information: - Floor plans (recommended) - Estimated number of residents/users - Estimated number of elderly / disabled residents/users - Any known issues with the building (e.g. cladding, asbestos etc) - Additional documents (warranties, EPC, fire strategy, completion certificate etc)




How do I pay?


Our current payment system works through Stripe. Once you have created a Draft Building Passport, you can add it to your Basket and you will be able to click 'Checkout' to be taken through the Stripe payment page. At present the only method for purchasing a Building Passport is with a card, however we are currently building the capability to issue invoices for larger payments for building portfolios for example. Get in touch for more information.




I am the new owner of a building. How do I get the ownership of the Building Passport transferred?


When a building changes ownership and the previous owner has not already transferred the Building Passport ownership to you, you will need to request that they de-list themselves as owner. This will enable them to list your details as the new owner - all they will need is your email address (if you already have an account), otherwise your name, email address and phone number.




Who can see my Building Passport?


As a building owner, you have control over who has access to your building information. We automatically allow access to emergency services and recommend that this access priviledge is not revoked. NOTE: Emergency services across the UK are currently being onboarded and it may be that your local emergency services have not yet adopted the Building Passport system.





 

TUTORIALS

CREATE AN ACCOUNT:

Setting up your Building Passport account

BUILDING PASSPORT CREATION: STEP 1

Completing the Basic Information section of your Building Passport

Coming soon...

BUILDING PASSPORT CREATION: STEP 2

Filling in details about the storeys of a building, and uploading floor plans

Coming soon...

BUILDING PASSPORT CREATION: STEP 3

Filling in additional details of a building and uploading any additional documents

Coming soon...

EDITING A BUILDING PASSPORT

Once you have created a Building Passport, you will be able to add to and amend it. Here's what you can/can't do.

Coming soon...

PAYMENT

Once you have completed drafting your Building Passport, it will not go live until you complete payment through the cart

Coming soon...

 
 

STILL NO LUCK?

Feel free to contact us with any queries not answered above. We are a friendly bunch!

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