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FAQs

Here we address common enquiries regarding Building Passport and the platform.

TUTORIALS

A series of walkthrough videos from creating your account to editing a Building Passport.

STILL NO LUCK?

You can contact our support team to help you with any issues not covered in FAQs or Tutorials.

FREQUENTLY ASKED QUESTIONS

Can I create Building Passports for my clients?


In the event that you have clients who are building owners / dutyholders, you can create a Building Passport for them. The 'Get a Building Passport' process includes a section to identify yourself and your client.




Do I need to create an account to create a Building Passport?


Yes. Because we keep a historic record of every building we need to know who has uploaded information and where that information comes from.




Can I create an account on behalf of someone else?


You can kick off the process of creating an account for another person / organisation, however they will need to complete the process themselves. As part of the Get a Building Passport process, you will be asked to fill in contact details of the relevant parties involved with a particular building. If that party is a building owner, they will need to confirm that all the information you have entered is correct.




Who owns a Building Passport?


The ultimate ownership of a Building Passport sits with the party at the top of the hierarchy of ownership. For example, if there is no Freeholder inputted, the Building Passport will belong to the Virtual Freeholder or the Long Leaseholder.




Can one building have more than one Building Passport?


No. Our Building Passports transcend ownership timescales and therefore once a building has a Building Passport, it will always have one. We file our Building Passports by UPRN (Unique Property Reference Number) and our system ensures that no dupliactes can exist.




What happens when a building is bought / sold?


The ownership of the Building Passport will always lie with the building owner. As such, when a building is sold, the new owner requests that the Building Passport is transferred to their ownership. The new owner will then therefore have access to the entire history of that asset.




Can I enable prospective purchasers access to the Building Passport?


Yes. You can give temporary read-only access to prospective purchasers, and be notified when they have accessed the Passport.




What if I no longer want a Building Passport for my building?


Once created, a Building Passport will be permanently and securely stored on our system. You can however control access to who can see this information.





TUTORIALS

CREATE AN ACCOUNT:

Setting up your Building Passport account

BUILDING PASSPORT CREATION: STEP 1

Completing the Basic Information section of your Building Passport

Coming soon...

BUILDING PASSPORT CREATION: STEP 2

Filling in details about the storeys of a building, and uploading floor plans

Coming soon...

BUILDING PASSPORT CREATION: STEP 3

Filling in additional details of a building and uploading any additional documents

Coming soon...

PAYMENT

Once you have completed drafting your Building Passport, it will not go live until you complete payment through the cart

Coming soon...

STILL NO LUCK?

Feel free to contact us with any queries not answered above. We are a friendly bunch!

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